Change Management

Zebrazoo Consulting is a specialist Change Management consultancy that works with clients to help them deliver their strategic objectives, increase revenue, reduce costs, improve operational efficiency and improve customer service levels.

Recent projects and programmes of change that we have delivered for clients include:

Implementing near shore and on shore Shared Services Centres (SSCs)
Relocating and consolidating operations from high-cost geographical areas to lower-cost areas
Outsourcing services and implementing managed service contracts
Redesigning business services
Designing and implementing new channels to market
Delivering new and refurbished capital infrastructure to underpin new or improved services
Setting up consolidated multi-skilled service desks
Business process redesign
Feasibility studies and business modelling
Drafting & implementing multiparty Service Level Agreements and governance structures
Implementing PMOs and pragmatic project delivery methodologies to support the in house delivery of future change initiatives

Pragmatic Solution Delivery

Zebrazoo Consulting was founded by Sean Mullineux in May 2002. Sean is both lead consultant and Managing Director of the company.

“Prior to starting Zebrazoo Consulting I was lucky enough to spend 7 years working in two deregulating UK business sectors – first the health sector and then the energy sector. It was all about ‘change’ and delivering new business strategies.

“It was a great environment in which to develop and grow your change management skills. It was there that I learned that the key to delivering successful change is:

keep it simple;

ensure you have a very clear understanding of the ‘as is’;

put ‘process’ at the heart of your initiative;

use competent personnel to deliver your projects;

lead with integrity and always treat those impacted by change as adults;
you can never over communicate; and

be pragmatic!”